This Privacy Policy outlines how eicrreport.com (“we,” “our,” or “us”) collects, uses, and protects any information you provide when using this website or our services. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Privacy Policy
1. Information We Collect
We may collect and process the following data about you:
- Identity Data: Name, title, and company name (if applicable).
- Contact Data: Billing address, property address (for inspection), email address, and telephone numbers.
- Financial Data: Payment card details (processed securely via third-party providers; we do not store full card numbers on our servers).
- Transaction Data: Details about services you have purchased from us and payments made.
- Technical Data: IP address, browser type, and usage data regarding how you use our website.
2. How We Collect Your Data
We collect data through various methods, including:
- Direct Interaction: When you fill out booking forms, request a quote, or contact us via phone or email.
- Third Parties: We may receive information from estate agents, letting agents, or property managers acting on your behalf.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.
3. How We Use Your Information
We use your data for the following legal bases:
- Performance of a Contract: To carry out the electrical testing services you have booked and to deliver your EICR report.
- Legal Obligation: To maintain records for tax purposes or to comply with health and safety regulations.
- Legitimate Interests: To provide you with updates regarding your booking, respond to inquiries, and improve our website functionality.
4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
- Electrical Engineers: Sub-contracted or employed engineers who require property access and contact details to perform the inspection.
- Regulatory Bodies: Such as NICEIC, NAPIT, or local authorities, where reporting is a legal or safety requirement.
- Service Providers: Third-party IT, payment processing (e.g. PayPal), and administration providers.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business "need to know."
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we must keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data (where applicable).
- Object to processing of your personal data.
- Request the transfer of your personal data.
- Withdraw consent at any time.
8. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some cookies, but please note that some parts of this website may become inaccessible or not function properly.
9. Changes to This Policy
We keep our privacy policy under regular review. This version was last updated in April 2026. Any changes we may make to our privacy policy in the future will be posted on this page.
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our Data Compliance Officer:
Email: info@eicrreport.com
Address: 205 Tooley Street, London, SE1 2JX
Phone: 07721 397379
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).